Terms and Conditions

1. Acceptance of Terms

These terms and conditions apply to every booking with Granville Capital, S.L. (NIF: B27614262), trading as Nero Line. Before you pay for or confirm a booking, we show you these terms and you accept them expressly. The version you accept at that moment applies to that booking, and we send you a copy with your booking confirmation. Our services are vehicle rentals, charters, villa stays and other leisure services for specific dates. For this reason, there is no 14-day right of withdrawal. The cancellation policy in section 5 applies instead. For yacht, jet and villa bookings, the cancellation terms of the written offer you accept apply.

2. Description of Services

Granville Capital, S.L., trading as Nero Line, arranges luxury supercar rentals in Spain and Switzerland, crewed yacht charters in Spain and the Mediterranean, private jet charters worldwide and villa rentals in Spain. Sections 3 to 7 of these terms apply to car rentals. Yacht, jet and villa bookings are governed by the written offer you accept, together with the general sections of these terms.

3. Rental Requirements

All rentals are subject to the following requirements:

• Minimum age: as specified per vehicle (it differs by car and is shown on the car's page and in your offer)
• Valid driving license held for the minimum period specified per vehicle
• Valid passport or national ID
• A security deposit is required and will be held on your credit card for the duration of the rental
• Card payments and the security deposit: Visa or Mastercard only. American Express is not accepted. Payments can also be made by PayPal or, where offered, by bank transfer.

4. Payments & Pricing

All prices are displayed and charged in the currency of the country where the vehicle is supplied, and include applicable taxes unless stated otherwise. The currency of your booking is shown at checkout before you pay.

4.1 Down Payment

When booking a vehicle, a down payment of 30% of the total rental cost is required to secure your reservation. This down payment gives you priority for the selected vehicle and dates, during which the vehicle is blocked exclusively for you. Please note that a booking is not guaranteed until confirmed by our team. If we are unable to fulfill the booking, your down payment will be fully refunded. However, if you cancel the booking for reasons unrelated to us, the 30% down payment is non-refundable, as the vehicle was reserved and unavailable to other customers during that period. The down payment is not the security deposit; the security deposit is a separate refundable hold described in section 4.3.

4.2 Remaining Balance

The remaining 70% of the rental cost is due no later than 7 days before the rental start date. It can be paid by Visa or Mastercard, by PayPal or, where offered on the payment page, by bank transfer (see section 4.6). We do not accept American Express or cash.

4.3 Security Deposit

A refundable security deposit will be held on your credit card for the duration of the rental. The amount varies depending on the vehicle. This deposit covers potential damages, traffic fines, or other liabilities incurred during the rental period. We release the deposit within 48 hours of the vehicle being returned and inspected without issue. Your bank then requires a further 2–14 days to show the funds on your statement; that period is set by your bank and is outside our control.

4.4 Delivery & Collection Fees

Delivery and collection of vehicles outside of standard service areas may incur additional fees. These fees are calculated based on distance and will be clearly displayed during the booking process before payment.

4.5 Out-of-Hours Surcharge

Deliveries or returns requested outside our standard service hours of 08:00–20:00 carry an additional surcharge for each delivery or return concerned. The amount depends on the country where the vehicle is supplied and is included in your booking total before payment.

4.6 Bank Transfer

Where payment by bank transfer is offered, the discount shown on the payment page applies. A booking paid by bank transfer is reserved only once the funds have been credited to our account; until then, the car, yacht, private jet or villa may be booked by another customer. Instant transfers are normally credited within seconds. If the booking is no longer available when the funds arrive, we refund the amount received in full, less any fees charged by the banks involved in the transfer.

5. Cancellation & Refund Policy

As outlined in section 4.1, the 30% down payment is non-refundable for customer-initiated cancellations, as the vehicle is blocked exclusively for you during the reserved period. If you cancel, the refundable share is a percentage of the total rental cost and depends on how long before the agreed delivery date and time we receive your cancellation. A cancellation received exactly 7 days or exactly 3 days before falls in the middle band:

If Nero Line cancels

If we have to cancel your booking for a reason that is not attributable to you, we refund every amount you have paid for the booking in full and, whenever one is available, we offer you a comparable or better vehicle for the same dates at the same price. You are free to accept the replacement or the refund.

If the vehicle is rented again for your dates

If you cancel and we rent the same vehicle to another customer for all or part of your reserved dates, we refund you the amount we recover for those dates, less a handling fee of 15% of the recovered amount — never more than the amount you forfeited under the bands above — in addition to any refund due under those bands. We tell you within 7 days after your reserved dates end whether a re-rental took place.

All cancellation requests must be submitted in writing via email or through our platform. Refunds will be processed within 7–14 business days to the original payment method.

6. Insurance & Liability

All vehicles come with basic insurance coverage as required by Spanish law. The renter is responsible for any damage not covered by the included insurance, including but not limited to: interior damage, tire and rim damage, damage caused by negligence or reckless driving, and any traffic fines incurred during the rental period. Additional insurance coverage options may be available upon request.

7. Vehicle Use

Vehicles must be used in accordance with all applicable laws and regulations. The following is strictly prohibited: sub-lending the vehicle to unauthorized drivers, using the vehicle for racing or competitions, taking the vehicle outside of Spain without prior written consent, smoking in the vehicle, and transporting pets without prior approval. Violation of these terms may result in immediate termination of the rental and forfeiture of all deposits.

8. Limitation of Liability

Granville Capital, S.L., trading as Nero Line, limits its liability to the maximum extent permitted by law. We are not responsible for delays in delivery caused by circumstances beyond our control, personal belongings left in the vehicle, indirect or consequential losses arising from the rental, or third-party services such as toll roads or parking facilities.

9. Data Protection & Privacy

We process your personal data in accordance with our Privacy Policy and applicable data protection regulations (GDPR). Your payment information is processed securely through our payment provider (Stripe) and is never stored on our servers.

10. Governing Law & Disputes

These terms and conditions are governed by the laws of Spain. Granville Capital, S.L. (NIF: B27614262) is registered in Alicante, Spain. If you are a consumer resident in the EU, the EEA or Switzerland, you keep the protection of the mandatory laws of your country of residence. You may bring proceedings in the courts of your place of residence or in the courts of Alicante, Spain, and we may bring proceedings against you only in the courts of your place of residence. For business customers, the courts of Alicante, Spain, have exclusive jurisdiction. We encourage customers to first contact us directly to resolve any issues before pursuing formal legal action.

11. Modifications to Terms

We may update these terms from time to time and publish each new version on this page with its version date. Changes apply only to bookings made after the new version is published. Existing bookings keep the version you accepted when you booked.