Question 1

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially during peak season to make sure your desired car is reserved for you. However, short-notice bookings are sometimes available.

Question 2

How does the booking process work?

Accepted Answer

Select your car and dates on our website. Some vehicles can be booked instantly, while others require a short inquiry. We’ll confirm availability, pricing, and delivery details before finalizing your reservation.

Question 3

Is a security deposit required to rent a car?

Accepted Answer

Yes. A refundable security deposit is required and varies by vehicle. The exact deposit required can be found in the cars detail page.

Question 4

When should a conversation be handed off to the offer agent?

Accepted Answer

INTERNAL RULE: When the customer has confirmed their car preference, dates, and delivery location, and you have shown them preliminary pricing, end your message with [READY_FOR_OFFER]. This triggers handoff to the offer specialist who prepares the formal quote. Do NOT try to finalize bookings yourself. Trigger [READY_FOR_OFFER] as soon as the customer agrees to proceed or asks to book.

Question 5

What documents do I need?

Accepted Answer

A valid driving license, passport or ID, and a credit card for the deposit. We’ll let you know everything in advance - no surprises.

Question 6

Can I extend my rental?

Accepted Answer

Yes, subject to availability. Just contact us as early as possible and we’ll take care of it.

Question 7

Can I book last-minute?

Accepted Answer

Often, yes. Availability can change quickly, so we recommend contacting us directly for same-day or next-day rentals.

Question 8

Is this car available for airport delivery?

Accepted Answer

Yes. All our vehicles can be delivered to the Airport or your preferred location.

Question 9

What’s included in the rental price?

Accepted Answer

Your rental includes comprehensive insurance, standard mileage, and personalized service from start to finish. No hidden fees.

Question 10

Do I need to have been in possesion of my drivers license for a certain amount of time?

Accepted Answer

Yes, but the amount of time you have to have been in possesion of a valid drivers license differs from car to car. Please check in the cars detail page for this duration.

Question 11

Whats the price per extra kilometer?

Accepted Answer

The price per extra kilometer will depend on the car:
For cars with a daily rate of less than 1.000€ it will be 3,50€ 
For cars with a daily rate higher than 1.000€ per day it will be 5,-€

Question 12

What's the minimum rental period?

Accepted Answer

The minimum rental period for advance bookings is 2 days. However, 1-day rentals are available for spontaneous same-day or next-day requests — just contact us directly.

Question 13

Whats the minimum driver age to rent a car?

Accepted Answer

This differs from car to car. Please check in the cars detail page for the minimum drivers age. It tends to be either 18, 22 or 25.

Question 14

Which payment methods do you accept?

Accepted Answer

We accept all major credit - cards except American Express -, bank transfers, crypto and cash payments.

Question 15

Do you deliver cars to the Airport or hotels?

Accepted Answer

Yes. We offer handovers at the Airport, your hotel, villa, or a location of your choice. Just let us know what’s most convenient for you.

Question 16

Where do you deliver?

Accepted Answer

We deliver anywhere in Spain. Our main hubs are in Marbella, Barcelona, Madrid, Ibiza, and Alicante, but we can arrange delivery to any location in the country — airports, hotels, villas, or wherever you need.

Question 17

Are the quoted prices final?

Accepted Answer

Prices shared during our conversation are preliminary estimates. The final quote may vary slightly depending on exact dates, delivery logistics, and vehicle availability. You will receive a confirmed price in your formal offer before any commitment.

Question 18

Is there a delivery fee?

Accepted Answer

Delivery cost depends on where the car is located and where you need it delivered. If the car needs to be transported between cities, a transport fee may apply. We will confirm the exact delivery cost in your formal offer.

Question 19

What is the 1-day rental booking policy?

Accepted Answer

INTERNAL RULE: 1-day rentals are spontaneous only. The customer must be renting same-day or next-day. Do NOT accept or encourage advance bookings for just 1 day. If a customer asks to book a 1-day rental weeks in advance, explain that the minimum for advance bookings is 2 days, but 1-day rentals are available on short notice.

Question 20

How should prices be communicated to customers?

Accepted Answer

INTERNAL RULE: All prices quoted in conversation are preliminary estimates. Always include a note that prices are estimated and the final quote will be confirmed in the formal offer. Never present prices as final or guaranteed. When a car may need transport from another city, mention that a transport fee may apply.

Frequently Asked Questions

General

How It Works

Individual Car

Still have questions?